Privacy Policy – Mosaic Living

Effective Date: January 1, 2025

Mosaic Living (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, https://mymosaicliving.com.

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1) Information We Collect

User Accounts & E-Commerce

When you create an account, place an order, or interact with our online store, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order history and purchase details
• Login credentials (username and password)

Contact Form

When you send inquiries, we may collect:

• Name
• Email address
• Phone number (if provided)
• Message content

Automatically Collected Data (cookies & analytics):

• Browser and device details
• IP address and general location
• Website usage data (pages visited, time on site, interactions)
• Cookie data (used for site functionality, shopping cart, and Google Analytics 4)

Payment Information

Payments are securely processed through our third-party payment processors. We do not store your full credit card or banking details on our servers.

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2) How We Use Information

We use collected information to:

• Process and fulfill customer orders
• Provide account access and manage user profiles
• Respond to inquiries submitted through the contact form
• Communicate order updates, promotions, and customer support messages
• Improve our website, services, and shopping experience
• Analyze website traffic and performance using Google Analytics
• Protect against fraud, spam, and abuse

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3) Sharing of Information

We do not sell or rent your personal information. We may share data only with:

• Service providers (hosting, payment processors, shipping carriers, analytics, and communications)
• Authorized staff who need access to fulfill orders and provide support
• Legal authorities, if required to comply with applicable law

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4) Cookies & Analytics

Our site uses cookies to:

• Enable shopping cart and checkout functions
• Keep users logged in to their accounts
• Enhance browsing and customer experience
• Track site usage and performance with Google Analytics 4 (GA4)

You may disable cookies in your browser, though some features (such as checkout or login) may not work properly.

You can also opt out of GA tracking with the Google Analytics Opt-out Browser Add-on.

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5) Data Retention

• Account and order data is retained as long as necessary to fulfill orders, manage accounts, and comply with tax and business obligations.
• Contact form submissions are retained only as long as necessary to respond.
• Analytics data is retained in accordance with Google’s GA4 policies.

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6) Security

We use reasonable technical and organizational measures to protect the information you provide. However, no online system is completely secure, and we cannot guarantee absolute protection.

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7) Your Rights

Depending on your location, you may have the right to:

• Access, update, or request deletion of your account or personal information
• Request details about how your data is used and shared
• Restrict or object to certain processing activities

To exercise these rights, please contact us at info@mosaicliving.us.

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8) Contact Us

Mosaic Living

Phone: +1 888-600-4613

Email: info@mosaicliving.us

Website: https://mymosaicliving.com